Privacy Policy
At Best Online Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online gambling platform. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, ensure compliance with legal requirements, and enhance your gaming experience. The information we collect includes:
Personal Information
- Full name and contact details (email address, phone number)
- Date of birth and proof of age
- Residential address and identification documents
- Financial information for payment processing
- Government-issued identification for verification purposes
Technical Information
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Website usage data and analytics
- Cookies and similar tracking technologies
Gaming Information
- Account activity and transaction history
- Game preferences and playing patterns
- Betting history and winnings/losses
- Communication with customer support
- Responsible gambling settings and limits
2. How We Use Your Information
We use the collected information for various purposes to provide you with the best possible gaming experience while ensuring compliance with legal and regulatory requirements:
Service Provision
Your information enables us to create and manage your account, process transactions, provide customer support, and deliver personalized gaming experiences. We use your data to verify your identity, prevent fraud, and ensure you meet the legal age requirements for gambling.
Legal Compliance
We are required by law to collect and retain certain information for regulatory compliance, anti-money laundering (AML) purposes, and responsible gambling obligations. This includes maintaining records of transactions, verifying player identities, and reporting suspicious activities to relevant authorities.
Security and Fraud Prevention
Your data helps us maintain the security of our platform by detecting and preventing fraudulent activities, unauthorized access, and other security threats. We use advanced security measures and monitoring systems to protect your account and personal information.
Communication and Marketing
With your consent, we may use your contact information to send you promotional offers, updates about new games and features, and other relevant communications. You can opt out of marketing communications at any time through your account settings or by contacting our support team.
3. Information Sharing and Disclosure
We are committed to protecting your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Legal Requirements
We may disclose your information when required by law, regulation, or legal process. This includes responding to court orders, subpoenas, or requests from government authorities. We also share information with regulatory bodies for compliance and audit purposes.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, and analyzing website usage. These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes and ensure that your privacy rights are protected throughout the transition.
Safety and Security
We may share information to protect the safety and security of our users, prevent fraud, or address technical issues. This includes sharing information with law enforcement when necessary to investigate criminal activities or protect public safety.
4. Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission and storage
- Secure socket layer (SSL) technology for website communications
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Access controls and monitoring systems
- Regular backup and disaster recovery procedures
Despite our best efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and protect your information to the best of our ability.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and its purpose:
Account Information
We retain your account information for the duration of your account's existence and for a period after account closure as required by law. This includes personal details, transaction history, and gaming activity records.
Financial Records
Financial transaction records are retained for a minimum of seven years to comply with tax and regulatory requirements. This includes deposit and withdrawal records, betting history, and payment processing information.
Legal Compliance
Information required for legal compliance, including AML records and responsible gambling data, is retained for the period specified by applicable regulations, typically five to seven years.
Marketing Data
Marketing preferences and communication history are retained until you opt out or request deletion. You can update your marketing preferences at any time through your account settings.
6. Your Rights and Choices
You have certain rights regarding your personal information under applicable data protection laws. These rights include:
Access and Portability
You have the right to access your personal information and request a copy of the data we hold about you. You may also request that your data be provided in a portable format for transfer to another service provider.
Correction and Updates
You can request corrections to inaccurate or incomplete personal information. We encourage you to keep your account information up-to-date through your account settings or by contacting our support team.
Deletion and Erasure
You may request the deletion of your personal information, subject to legal and regulatory requirements. Please note that we may be required to retain certain information for compliance purposes even after account closure.
Marketing Preferences
You can control your marketing preferences by opting out of promotional communications, adjusting your notification settings, or contacting our support team. You can change these preferences at any time.
Data Processing Restrictions
You have the right to request restrictions on how we process your personal information in certain circumstances, such as when you contest the accuracy of your data or object to processing.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. Our cookie policy includes:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include session management, security features, and basic functionality cookies.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, identify popular features, and improve our services. This information is aggregated and does not identify individual users.
Marketing Cookies
Marketing cookies help us deliver relevant advertisements and promotional content. You can opt out of these cookies through your browser settings or our cookie consent management system.
Cookie Management
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect website functionality. You can also use our cookie consent tool to manage your preferences.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than Tanzania, including countries that may have different data protection laws. We ensure that such transfers comply with applicable data protection regulations through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions for countries with equivalent data protection standards
- Other appropriate safeguards as required by law
We take reasonable steps to ensure that your information receives an adequate level of protection in the countries where it is processed, regardless of where the data is located.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information.
If you believe we may have collected information from a child under 18, please contact us immediately so we can investigate and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the bottom of this policy
- Notify users of significant changes through email or website notifications
- Provide advance notice for material changes when possible
- Obtain consent for changes that affect how we use your information
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
Data Protection Officer:
Email: [email protected]
Customer Support:
Email: [email protected]
Live Chat: Available 24/7 through our website
We are committed to responding to your inquiries promptly and addressing any concerns about your privacy and data protection. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in Tanzania.
12. Regulatory Compliance
We operate in compliance with applicable data protection laws and regulations, including but not limited to:
- Tanzania's Data Protection Act and related regulations
- Gambling regulations and licensing requirements
- Anti-money laundering and know-your-customer requirements
- International data protection standards where applicable
We regularly review and update our privacy practices to ensure ongoing compliance with evolving legal requirements and industry standards. Our commitment to protecting your privacy extends beyond legal requirements to include best practices in data protection and security.